Case Studies
| Let's Stick Together! |
| Company |
Ion Group |
| Doc Type |
Research Report |
| Pages: 2 |
Format: HTML |
Consumers are most eager to engage with businesses that have an
impact on their financial status, and who traditionally enjoy high customer
inertia - with Independent Financial Advisors and banks topping the
relationship table, scoring 25% and 19% above average respectively.
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| Lack of Customer Experience: a major roadblock on the road to
business growth |
| Company |
www.strativitygroup.com |
| Doc Type |
Research Report |
| Pages: 8 |
Format: Adobe PDF |
A year long study of attitudes toward customer loyalty and customer
experience management among customer service executives and marketing
executives indicates that the weakest area of customer relationships is not
relationship building, but rather the core value proposition/customer
experience.
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